In addition to looking out for its customers, Sephora is also continuing to pay all store employees their base pay for scheduled shifts for the duration of the closure, health and wellness benefits for enrolled employees will continue, and if the distribution center experiences any disruptions, those employees will receive the same considerations. "While this remains a challenging time for us all, we are inspired by the support of this community.
Less than a week after Sephora announced that it was canceling all in-store services and events, Jean-André Rougeot, president and CEO of Sephora Americas, posted an update in the Customer Support section of sephora. com to let shoppers know that all Sephora retail locations in the U. S. and Canada will be closed starting on Tuesday, March 17, through Friday, April 3.
For product purchases made in-store in the 30 days prior to the closing, Sephora will accept in-store returns (with receipt) within 30 days of the stores reopening; the online return period has been extended, too, adjusted from 30 to 60 days.
We'd like to thank our store teams who have served our clients over the past few weeks with enthusiasm and dedication," the statement concludes. "As we continue, we greatly appreciate our e-commerce, distribution center, client services, and supply chain personnel for their strength and resilience.
Customers who subscribe to Sephora emails also received a message with details about the precautionary measure. "When Sephora first opened its doors, we did so with the mission to create a unique community for all beauty enthusiasts.
Here's what that means for shoppers and employees. https://t.co/somqryi6X5— Allure (@Allure_magazine) March 17, 2020